For the questions that should never become a ticket.
Write a knowledge base article for [task/issue]. Structure: when this applies, step-by-step solution, troubleshooting, and related articles. Write for a non-technical user.
Anything in square brackets is meant to be replaced. The builder turns those into fields you can type into.
Tired of re-pasting the same context into every new chat? That is what the Unimatrix MCP server is for.